Privacy Policy

1.1 Information from brands

When you submit a campaign brief through trypolaris.ai/brief, we collect: your name, work email, company name, product name, product link, selected niche, target audience description, desired content types, desired view count, and the derived price quote.

When you join the brand waitlist, we collect your name, email, and (optionally) your company website.

1.2 Information from creators

When you join Polaris as a creator, we collect: your name, email, phone number (with SMS consent timestamp), social handles, and niche selections. Through optional social-platform connections (via InsightIQ), we receive aggregate metrics about your public account — follower count, view counts, engagement rate, post counts. We do not receive your social-platform passwords.

If we assign you a @trypolaris.aiemail alias, we store the local-part of that alias (e.g. “jenna”) associated with your record.

1.3 Information collected automatically

Our hosting provider (Vercel) logs standard request metadata (IP address, user agent, timestamp) for security and operational purposes. We do not use third-party analytics, advertising trackers, or marketing cookies on trypolaris.ai.

We use the information we collect to:

• Generate price quotes and activate creator campaigns from brand briefs.
• Match creators to briefs based on niche, audience, and availability.
• Send creators SMS alerts about available campaigns (with their consent).
• Operate the @trypolaris.ai alias forwarding service.
• Communicate with you about your account, briefs, and campaigns.
• Detect fraud, enforce our terms, and comply with legal obligations.
• Improve and develop the Service.

When a creator is assigned a @trypolaris.aiemail alias, that alias is implemented as a Google Workspace group that forwards inbound mail to the creator’s personal email address. Messages routed through alias groups are archived, and Polaris administrators can view them from our Google Workspace admin console.

We maintain this access for three operational purposes: (a) diagnosing forwarding failures, (b) identifying brands that have reached out through a creator’s alias so we can offer those brands full campaign services, and (c) responding to legal process. We do not read creator-alias mail routinely and we do not use the contents to target the creator or the brand with marketing outside the Polaris Service.

If you communicate with a creator at their @trypolaris.ai address, your message passes through Polaris infrastructure before being forwarded. To communicate privately, use the creator’s personal email instead.

3.1 What creators should understand about this access

Your @trypolaris.ai alias and your personal email are two separate mailboxes. The alias is a Google Workspace group owned and operated by Polaris. Your personal email (whatever address we forward alias mail to) is your own account with your own provider. Polaris has no access to your personal email account.

Concretely, we cannot see:

• Any message in your personal inbox, sent folder, drafts, or any other folder of your personal email account.
• Any message a brand, friend, family member, or anyone else sends you directly at your personal email address (bypassing the alias entirely).
• The copy of alias mail that has been forwarded into your personal inbox — once the message leaves our Workspace group and lands in your personal account, what you do with it is invisible to us.

What we can see is narrowly scoped: inbound mail delivered to your @trypolaris.ai alias, as it arrives in the Workspace group before forwarding. That is the full extent of our visibility into email related to you.

We share information only with service providers that help us operate the Service, and only to the extent necessary:

• Airtable — stores brand, creator, and brief records.
• Supabase — authentication for creator accounts.
• InsightIQ (operated by Phyllo) — creator social-platform connection data.
• Google LLC — Google Workspace (alias forwarding, admin archive).
• Resend — transactional email delivery.
• Twilio — SMS delivery to creators.
• Vercel — hosting.
• Cal.com — scheduling for brand discovery calls.

We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

We do not share mobile information (including phone numbers and SMS opt-in status) with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for the SMS Program is used only to deliver the messages you have consented to receive.

We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of Polaris, our users, or others. We may also share information in connection with a merger, acquisition, or sale of assets, subject to the acquirer agreeing to honor this policy.

We retain account, brief, and campaign records for as long as you use the Service, and afterwards as needed to comply with legal obligations and resolve disputes. You may request deletion at any time (see Section 7).

We use industry-standard safeguards — TLS in transit, access controls on admin tooling, encryption at rest provided by our platform vendors — to protect the information we hold. No system is perfectly secure; if we learn of a breach that affects your information, we will notify you in accordance with applicable law.

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict certain processing. California residents have additional rights under the CCPA/CPRA, including the right to know the categories of information collected, the right to delete, and the right to opt out of sale (we do not sell personal information). EU/UK residents have rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, email us at hello@trypolaris.ai. We will respond within the timeframes required by applicable law.

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at hello@trypolaris.ai.

Polaris operates from the United States. If you access the Service from outside the United States, your information will be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate. By using the Service you consent to this transfer.

We may update this policy from time to time. We will post the new effective date at the top of the policy and, for material changes, provide additional notice (such as an email) where appropriate. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

Polaris Labs AI, Inc.
Email: hello@trypolaris.ai